Shipping policy

At Revisioned Estate Jewelry, we understand that fine jewelry is both a meaningful purchase and an investment. We take great care to ensure your pieces arrive safely, securely, and on time.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Made-to-order or custom pieces require additional production time, typically 2–4 weeks, as noted on the product page.
You will receive a confirmation email once your order is placed and a separate notification with tracking details once your order has shipped.

If we experience high order volume or delays, we will notify you promptly.

Domestic Shipping

We offer complimentary insured shipping on all domestic orders over $100.
Orders are shipped via trusted carriers such as FedEx, UPS, or DHL.
All shipments require a signature upon delivery for security purposes.
Estimated delivery time: 2–5 business days after processing.

International Shipping

We ship worldwide to select countries.
International shipping rates are calculated at checkout.
Delivery times vary by destination, typically 5–10 business days after processing.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Please note that customs clearance may cause additional delays beyond our control.

Insurance & Security

All fine jewelry orders are fully insured during transit.
Packages are discreetly labeled for security purposes.
For your protection, we require:
- Signature confirmation upon delivery
- Billing and shipping address verification

If you need to ship to an alternative secure location, please contact us prior to dispatch.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Restrictions

We do not ship to P.O. Boxes for high-value items.
We reserve the right to cancel or hold orders that fail address or payment verification checks.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or is lost in transit:

Contact us within 48 hours of delivery.
Retain all packaging materials.
Provide photographs of any visible damage.

We will work directly with the shipping carrier and insurance provider to resolve the issue promptly.

Please note that once a package is marked as delivered and signed for, we are not responsible for theft after delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses resulting from incorrect addresses. If you notice an error, contact us immediately.